Shipping and handling fees are charged at a flat rate of $11 for standard tracked postage and $15 for express tracked postage for post within Australia.
Local pickup is available for those local to Ascot Vale, Victoria. Please contact us to organise.
International shipping and handling fees are charged based on size and weight. These fees will be charged separately. Please contact us for international purchases. Please note we do not sell to North America (Canada and the USA).
All in-stock products purchased will be posted via Australia post within 1-3 business days unless otherwise stated.
WARRANTY
All products and components (elastics and PUL) come with a 6 month warranty. The warranty is void if care instructions have not been followed or if damages are a result of improper use. The warranty does not cover damages incurred in transit. The warranty also does not cover normal wear and tear, products that have been modified or altered, or material that is provided for custom orders. Warranty is only available to the original purchaser of the products and applies from purchase date.
RETURNS
No returns are offered for change of mind, print/placement variation, issues related to fit or for items lost in transit (including items being returned/replaced). If there is a fault or defect (defective snaps, defective stitching that affect use, faulty elastic, faulty PUL) you are entitled to a repair, replacement or refund. Please contact us as soon as possible so we can determine the appropriate course of action.
For all repairs, refunds and replacements, you must provide your original proof of purchase and return the item. We will cover return postage costs within Australia. Treatment of the refund will be determined once the item is received and will depend on the extent of the fault or defect.
Repairs and replacements will be completed and posted within 30 days of receiving the products for inspection. For replacements, we cannot guarantee that the product will be the same (fabric print or placement) or will look exactly the same as each product is individually handmade.
If you are approved for a refund, your refund will be applied to your original method of payment within a reasonable time frame of up to 30 days.
AUSTRALIA POST
Our shipping method is Australia Post. We are not responsible for any items lost or damaged in transit at any point. It is the purchasers responsibility to lodge a compensation claim with Australia Post.
PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from littlefolkhandmade.myshopify.com.
PERSONAL INFORMATION WE COLLECT
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal) email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.